A customer service company who happens to sell furniture!
In 2006 (a different world no doubt, filled with certainty and DVD’s), owner Brian Garrison made the decision to take over his father’s small furniture store and re-brand as Garrison’s Home Furnishings.
Opening in January 2007 with just 8 employees, this small yet enthusiastic band of furniture people managed to keep the doors open selling a few sofas and tables, as well as come up with the core values, mantra and the cornerstones of our culture.
It’s worth noting at this point that we have several individuals from this period who STILL choose to make their living with us and are integral, committed leaders in the company. They do not work for Garrison’s, they ARE Garrison’s!
It wasn’t too long into the life of our company when we faced our first major challenge, the Great Recession of 2008/09. What could have been a swift demise for a small local brick & mortar business was turned into an opportunity to dig deeper into establishing our core values and really show the community that we take care of those who helped us stay afloat. We continue to put this on display every year.
Fast forward to 2012. In March, we opened the first Garrison’s Sleep store! As our company kept expanding, we saw the clear need to open a dedicated mattress store with dedicated mattress salespeople.
By early ’13, we were awarded our first of many “Best Place to Shop for Furniture in Southern Oregon” Mail Tribune award! We were extremely grateful then, and we continue to be today.
Rapid expansion marked the next several years as we opened our original Phoenix location (the OC/Express) in 2015 and our second mattress location, also in Phoenix, in 2016.
With our stores literally bursting at the seams with product and people, we had no choice but to open our Medford Distribution Center in April 2017. Over 20,000 Sq Feet of storage, office, receiving and construction space made all of our lives easier and kicked started a new era at Garrison’s.
Today the warehouse represents the largest department at Garrison’s by far and we now have a full second warehouse building.
At the ten-year mark in 2017, we finally felt truly established. Our culture and core values were in place and we were a fixture in the community as a retailer as well as a local company known to get involved. Something felt stale however, and it was during this time that we decided to re-brand. Garrison’s Home Furnishings became simply Garrison’s Home. Amazing, we know.
2020 was…difficult, to say the least. Shut down for most of April and May 2020, we survived thanks to dedicated team members committed to doing anything it took.
Shortly after re-opening in 2020, we opened the doors to our Outlet & Warehouse Clearance Center and started a renovation /expansion of Garrison’s Express. Completed in late August, the new look of Garrison’s Express was the apple of our eye, destined for legendary numbers and less confusing hallways.
Fate had other plans however, as Garrison’s Express and Garrison’s Sleep were both lost in the Almeda fire that tore through our valley on September 8th, 2020.
Although heartbroken and shocked, we refused to feel like victims. Instead, we used it as an opportunity to help the community of Phoenix where so many families that had welcomed us were devastated. Since then, we have broken ground for a brand new Garrison’s Home & Garrison’s Sleep in Phoenix.
2021 presented many challenges as well, as our community continued to navigate the pandemic. Staffing shortages, broken supply chains, price increases at every turn, it was a lot.
As a company, we continued to try to stay ahead of the issues as best we could by ordering tons of stock, offering the best culture and benefits for our team and trying to be a place where our team loves to come to work. We think we’ve done a pretty darn good job because we currently have the biggest, and best staff ever!
Looking forward, Garrison’s plans to remain firmly rooted in the southern Oregon community, growing and expanding with the local demand but never moving away from our core values, our culture or the original Mantra : “We’re not a furniture store that happens to have good customer service; we’re a great customer service company that happens to sell furniture!”